Because Vintage Triumph Supply is committed to customer service, we are making our policies transparent.
If you feel that we are not abiding by our posted policies, you should first contact Vintage Triumph Supply at [email protected] or by mail at 3441 Acushnet Ave, New Bedford, MA 02745.
Information Collection and Use
Vintage Triumph Supply is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Vintage Triumph Supply collects information from our customers at several different points on our website in order to process orders.
No registration is required in order to use this website. If you choose to register, during account creation a customer is required to give their name, email address, billing address, zip code, phone number and a password. This information is used to contact our customers about their order or services on our site for which they have expressed interest.
We request information from our customers during the ordering process. Here a customer must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill the customer’s order. If we have trouble processing an order, this contact information is used to get in touch with the user.
While we make every effort to show accurate product listings on our website, Vintage Triumph Supply is not responsible for typographical, pricing errors, and omissions. Thank you for your understanding.
Returns and Exchange Policy
We have a 30 day return policy for all items. After 30 days you may request an exchange or a store credit. If you have ordered the wrong item you are responsible for shipping costs. Any items that have been bolted on the motorcycle or used in any way cannot be returned or exchanged.
We use USPS and UPS to ship our goods nation-wide. Customers are responsible for all shipping costs and they are nonrefundable. Vintage Triumph Supply is not responsible for any misplaced packages or damaged goods.
Order Cancellation Policy
Please submit any cancellation via email to [email protected]. Once the order has been shipped, we will not be able to cancel your order.
This site uses cookie and tracking technology only to fulfill your requests, and any cookies used never contain any of your private personal information or transaction information.
We use an outside shipping company to ship orders, and a credit card processing company to bill customers for goods. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We value your privacy very much at Vintage Triumph Supply, and will never release any account information to anyone outside of the necessary core groups that help our business function, like those mentioned above unless our customers give us the authority to do so.
If this website contains links to other websites, please be aware that Vintage Triumph Supply is not responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
When our order form asks customers to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL (Secure Socket Layers), provided by a leading encryption software company.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information offline. All of our customers' information, like the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a salesperson) are given access to personally identifiable information.
Correcting/Updating Personal Information
If your personal information changes (such as your shipping or billing address, etc.), you can add new information or delete any info from your account in the "Account" page of our site.